Return Policy - Sekhri Mart

At **Sekhri Mart**, we're committed to providing you with high-quality products. We understand that sometimes a product might not meet your expectations or could arrive with a defect. This policy outlines the terms and conditions for returning **defective products only**.

1. Eligibility for Returns (Defective Products Only)

We accept returns **only** for products that are proven to be defective upon arrival. A product is considered defective if it has a manufacturing flaw or isn't functioning as intended straight out of the box.

2. Return Window

You must initiate a return for a defective product within **seven (7) calendar days** of the original delivery date. Returns initiated after this 7-day window won't be accepted.

3. How to Initiate a Return

To initiate a return for a defective product, please follow these steps:

**Contact Customer Service:** Within the 7-day window, send an email to sekhrimart@gmail.com.
**Provide Details:** In your communication, please include:
- Your **order number**.
- The name of the **defective product**.
- A **detailed description** of the defect.
- **Clear photographs or a short video** demonstrating the defect (this helps us expedite the review process!).
**Return Authorization (RMA):** Our customer service team will review your request. If your claim of a defective product is valid, you'll receive a **Return Merchandise Authorization (RMA) number** and further instructions on how to return the item. **Please do not send any returns without an RMA number.**

4. Return Shipping Costs

The customer is responsible for **all shipping costs** associated with returning the defective product to Sekhri Mart. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we can't be responsible for items lost or damaged during return shipment.

5. Condition of Returned Items

Defective products must be returned in their **original packaging**, including all accessories, manuals, and any complimentary items that were included with the purchase. While the product is defective, it should otherwise be in as-new condition.

6. Inspection and Resolution

Upon receiving the returned defective product, our team will inspect it to verify the reported defect.

**Verified Defect:** If the defect is confirmed, we will, at our discretion, either:
- Send you a **replacement** for the defective product (subject to availability).
- Issue a **full refund** for the purchase price of the defective product to your original payment method.
**No Defect Found or Customer-Induced Damage:** If our inspection reveals that the product isn't defective, or if the defect is determined to be a result of customer misuse, neglect, or unauthorized modification, the product will be returned to you at your expense, and no refund or replacement will be issued.

7. Refund Processing

Refunds for verified defective products will be processed within **5 business days** of our receipt and inspection of the returned item. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

8. Contact Us

If you have any questions about our return policy, please don't hesitate to contact our customer service team at sekhrimart@gmail.com.